Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

I just wanted to write a short note to say that we are very happy that we chose your company. Everyone in your organization that I have spoken to or met in person have been both personable and professional!

Jeff was very thorough on the sales end. Larry, your foreman, was great – he took time to explain everything, answer questions and give me status updates all the way through.

It is a relief to know our water problems will be gone forever!

Thanks again,
Scott M.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

I contracted Ohio State Waterproofing to perform a basement waterproofing on my home. I must say that the foreman and his staff were the most knowledgeable and courteous people I have delt with. I was kept informed of all work being done and was most impressed with the timely manner that the work was done in. Thank you to the company but most of all for all the workers at my home. I will do my best to tell all my neighbors how professionally the work was done. So far I am satisfied with the whole process as well as the manner in which it was done.

Regards,
Mike C.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

The purpose of this letter is to inform you of my experiences with your company. Work on my house was completed in various stages beginning in early February and ending on April 21, 2011.

From the first time that I had contact with your company, I felt that my home would be in good hands. Everyone that I spoke with in the office, from my initial call to the follow up calls once the work was completed, treated me with respect and professionalism. Richard took much time explaining my options to me and giving me advice on the best option for my home. I chose the Multi-Step System and I am very happy with that decision. The gentleman who came out to install the EZ Breath ventilation system did a very thorough, yet efficient job of installing the equipment, as well as explaining how ot use the equipment.

Chester was the foreman of the crew who worked on my home beginning April 18th and ending on April 21st. My first impression of Chester was not only how professional he was, but also how knowledgeable he was. He was able to provide me with much needed advice on how to get my yard to drain properly, which is a huge problem right now. In addition, Chester was very organized and made sure that his crew worked efficiently. I was amazed by how much work they were able to accomplish in such a short period of time and also how quietly they worked. When the job was finished, he and his crew took extra time and care to make sure that they cleaned up properly. I think they actually left my basement cleaner than it was before they started!

I will say that your fees are not the cheapest around, BUT I will also say that the quality of work that your company provides makes it well worth the money. Having a clean, dry basement is essential to the well being of a house and it is important that basement waterproofing be done correctly. Based on my experience, I will recommend your company to anyone who tells me that they needed their basement waterproofed.

Sincerely,
Jan N.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

This week I had Ohio State Waterproofing do the inside and outside work on my home to stop the water leakage in my basement. I want you to know that your crew was prompt and extremely hard working, from the minute they arrived to the minute they left. Watching these boys work made me respect and appreciate, even more, my son in law, who has been in construction since he was young.

Mostly, however, I want to talk to you about Duane, the foreman of this huge undertaking. I am a 64 year old widow who, not only is riddled with arthritis, but had fallen down my basement steps just days prior to the start of my basement repair. I had worried for days about how I was going to move the furniture, etc. away from the walls in my basement, per the contract requirement. Not only was I physically unable to do this because of my arthritis, but I had been badly hurt in my fall down the basement steps (which Duane can verify). So, when the crew arrived on the first day, I immediately told Duane that I was unable to move the basement items. His response was for me not to worry about it, for me just to worry about taking care of myself. He and his men took care of everything. I almost cried.

I don’t know how to put into words, without a five hundred page essay, what a blessing Duane was while he was here. His kindness and thoughtfulness was phenomenal, from his warmth towards my pain in the neck boxer dog, to his concern about the affect that the noise was having on my two cockatiel birds. Duane made this whole basement ordeal, from the water mess to the disruption in my life with all the work being done here, so much easier for me to bear than might have been otherwise. He even brought my trash container back to my garage after the trash man left. The greatest testimony that I can make on Duane’s behalf is to say that I had told him that he had to either marry me or my single daughter, who is a physician, because I wanted him to be a part of my family. I’m sure that he has women all over the state, young and old alike, that have fallen in love with him for his truly caring attitude. Putting it mildly, Duane is worth his weight in gold and I hope to God that his employers are aware of this!

I know this letter sounds a little corny, but Duane make a very emotionally and physically hard situation more than bearable with his warmth and his kindness. I think that he knows that I’m only half kidding about wanting him to marry my daughter so that I can keep him in my family. That in itself, speaks worlds of what kind of person he was while here.

In closing, I would like to say that there is only one thing that I would like to see changed with your company. I think that the company pamphlets should include pictures of the boys in the work crews as well as office people, because those boys are truly the heart and backbone of the company.

Sincerely,
Penny W.
New Waterford, Ohio

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

The foreman and his crew were such a delight to work with. He was my saving grace through this whole experience. It’s a bit overwhelming seeing your floors jack hammered up, carpet pulled up, molding come off and dust flying. He was always asking if I had any questions, which I always did, and he answered professionally and with a smile. He even spoke to the crew in that same manner. They are all a great asset to the company.

The crew was conscious of my home and yard which is always appreciated. What can I say about the clean up….wow! For a crew of guys, no pun intended, they know how to clean up after themselves and I thank you.

A Satisfied Customer,
T.M.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

Over the past fifteen years, my basement has had a water problem. Not concentrated in one particular area, but throughout the entire basement.

This past year, I made several inquiries throughout the area in the field of waterproofing. After interviewing four potential contractors, I decided to hire Ohio State Waterproofing. I’m sure glad I did. The daily explanation from the foreman, to me, as a homeowner, was very detailed and precise. The employees’ workmanship was of superior standard, very thorough, and well as sensitive to existing property. From covering existing basement material to the care of the outdoor landscaping, the employees of Ohio State Waterproofing were excellent. I would no hesitate on e bit to recommend them to family members, friends, or whoever would inquire.

Again, a job well done. I am sure glad that I selected Ohio State Waterproofing!

Sincerely,
M. O

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

My “Multi-step” waterproofing system was completed today. My overall experience, thus far, with your company, with the quality of work performed, as well as with the employees, has been a very positive one.

The job was started yesterday. The men arrived on time; the foreman reviewed the procedure with us; the put a protective covering on our floor and over all of my items in the basement, then went about their work in a professional manner.

The job was completed on schedule. The foreman explained the do’s and dont’s ‘ with us, answering all of our questions and/or concerns; the men cleaned up.

Obviously, I have not had the chance to evaluate the system itself, however, at this point, I am very pleased with your company, the foreman, and his crew, and would have no problem recommending Ohio State Waterproofing to my friends and family.

Sincerely,
D.R.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

I would like to recommend you installation and service. The foreman and crew were very courteous and professional in every way possible in explaining and reviewing the entire system step by step to me. Also extraordinarily helpful in putting appliances back in place, that I could not have handled myself.

The job was performed to my expectation of having a dry and healthy basement, and would recommend Ohio State Waterproofing to neighbors and friends.

In summary, I think the foreman and crew did an excellent job of waterproofing my basement and cleaning up after the job was completed.

P.S. Please think of the crew that is using their self man power and not machinery to dig. They deserve you, the company, to take care of them financially.

Sincerely,
M. C.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

Your work crew is finishing up the week long job of waterproofing our home. Since I have a two year old son and do not work outside the home, I was able to see how the men accomplished this very hard, very large task, day after day.

I believe I owe them, and especially the crew’s chief, this letter of commendation. The crew arrived each morning precisely on time. The men looked neat and clean. They worked all day without any interruption, except for a lunch break. They were quiet and friendly. Sometimes the heat was intense, but nothing slowed them down.

But, our highest praise is for the crew’s boss, who was always cheerful and smiling to us, and obviously concerned for his team. He supervised everything, , and all was done, we believe, very efficiently.

Many flowers and plantings had to be removed during the digging. The crew has replaced everything very nicely. I never thought it would look as good as it does now, after all that digging.

Your men, and especially your foreman, deserve this praise, and it was a pleasure to write this letter.

Sincerely Yours,
S. S.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

Ohio State Waterproofing began waterproofing my basement this week and are expected to finish today. I have been very impressed with the crew doing this job. They have worked quietly, efficiently and tirelessly. I wasn’t real sure what to expect once the work began, but have been pleasantly surprised. The workmen have been very neat, keeping the dust and dirt to a minimum. They also took great care of the landscaping I want to keep.

The foreman has kept me informed every step of the way and encouraged me to ask questions. Overall, I am extremely satisfied with the job being done and will recommend Ohio State Waterproofing to family and friends.

Sincerely,

J.D.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

My experience with Ohio State Waterproofing has been just super! The team that performed the work on our home was professional and efficient. All of my questions were answered by Rob, the foreman for our project. He was even caring toward our pet. I will certainly recommend your company to anyone with water problems. This process was far more painless than I had anticipated.

Thank You,

Pam D.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

We have just had our basement waterproofed by your company and are very satisfied. The crew did a great job! Ron was the foreman of the crew and was very courteous. When he arrived he explained to us what all needed to be done and if we had any questions we could ask him. We had questions at different times and he answered them. The crew was very polite and efficient and worked very hard. The job was well done and up to our expectations. We would definitely recommend your company to anyone and we have already done some of that. We appreciate being able to have this job done sooner than our scheduled date. Thank you.

Sincerely,

Theron & Beverly H.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

My experience with Ohio State Waterproofing was so positive that I felt the need to express my gratitude. The salesman, Jeff, and Larry’s work crew, were fantastic. Jeff helped explain the situation with my foundation and gave me the confidence to go with Ohio State Waterproofing for the job. Larry was so helpful with answering questions and walking me through the process. The crew worked so quickly and efficiently! I was so impressed with work done in such a timely manner.

Thank you for the work well done!

Sincerely,

Tara M.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

Ohio State Waterproofing did a great job. It was nice and neat and the men were nice and polite. So was the salesman! They did everything that was supposed to be done. I would recommend your company to all my friends or anyone that needs waterproofing and I know of it. Larry was very nice and he explained everything to us. He is exceptionally polite and I like him. Thank you very much!

Sincerely,
Barbara M.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

I just wanted to say what a wonderful job the crew did on my basement. They made sure we would be happy with the job they performed and we are very happy with everything they have done.

Duane and his crew respected my home and property by keeping everything very clean while they worked. I have two large dogs who did not track dirt all over my house because Duane made sure they cleaned up during the work and before they left the home for the evening.

Whenever we had a question, Duane or Rick was there to answer the question and makes sure we were happy with the job they were doing. They were very pleasant to have in my home; they always had a smile and a kind word even when it was 90 degrees one day and a thunderstorm the next.

The best thing I can say about Duane and Rick was when the job first started I told them I was having my son’s high school graduation party on Saturday and they made sure to get the job done with a few days to spare for me to get ready for the party.

I would highly recommend this crew to work on any of my family or friends homes. They did a great job!

Sincerely,
Robert & JoAnn F.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Ohio State Waterproofing and crew supervisor Chester

Thanks to a great crew and leader who exceeded my expectations on what I consider a difficult job.

Chester took the time to fully explain every procedure and the purpose, throughout the week. He made sure I knew what was being done and eagerly answered my questions. He made this stressful situation bearable.

The crew that came were courteous, making the job go very well. They carefully covered my shrubs to avoid damage and cleaned up frequently. The house was left clean/swept every night and nothing was left out in my yard. I am amazed how little clean up we will have. It has been a very good experience.

The entire crew and Chester were extremely hard workers, something you should be very proud of!

I have contractors do jobs in my house, and by no way were they as clean and friendly as your team. Maybe Ohio State Waterproofing could give classes/training to other contractors. You sure have mastered it with this crew.

Sincerely,
Peter B.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing crew feedback

Please be aware of the following positive impressions presented by your project crew:

1. Timely and professional foreman and his back up representative.
2. Productive crew members, including working supervision. Each person worked continuously throughout the course of the 3 day project with seemingly clear sense of roles and responsibilities. Each person took care in carrying materials and tools in and out of the home, avoiding damage to walls and flooring. They also worked through the rain and cold from time of arrival until the end of the day.
3. Courteous and pleasant demeanor
4. Stepwise explanation of project work and updates on progress. Clearly communicated with the foreman.
5. Relatively low level of noise generated. Physical work of jack hammering concrete. General conversation level among crew hauling materials in and out of house.

Thank you,
J.S.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

A Note About Your Job

The salesperson came out to discuss the job during the aftermath of flooding. This was the second time the basement had flooded in 30 years and it was tiring cleaning up after the water. The salesman went over several options and outlined what the proposed job would entail. He was thorough in his assessment and thorough in his proposal.

The workers who installed the EZ Breathe called a day ahead and showed up on the day and time they had said. They installed the unit, cleaned up and explained the operation. Everything was clean and neat.

The company called 2 days before the main job was to start. They came at the scheduled time and day. The foreman explained the work they would perform (a review of what the salesman had said) and approximately how long it would take. These workers were really motivated. They took care to cover everything inside with plastic sheeting and covered the ground outside as well to make dirt recovery easier.

At each step of the process, the foreman showed what was being done. He checked several times to make sure everything was agreeable with us. One surprising thing was the use of dye in the downspout drain system to check for problems. The dye showed up in the basement trench. After digging outside, I found the problem in a cracked fitting on the downspout drain. After repairing this, the foreman said that the outside drain could be routed into this drain system. I felt this cracked fitting was the main source of the basement water, but was glad that the workers were so thorough in assessing the problem. I’m certain this will make the whole drain system work better.

The clean up inside and outside was very good. The job looks good and we feel better that the work is guaranteed. The crew was excellent. I hope the crew gets bonuses for their hard work and workmanship.

Paul & Joan P.
Magadore, Ohio

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing,

Please accept this letter as a huge ‘thank you’ for the wonderful job your company did at my home. I was extremely pleased with the crew that performed this job. The crew was neat, on time, and very knowledgeable. They explained each stage of the work they performed and kept a comfortable environment for my family while executing such a huge scope of work. Again, I am completely satisfied with the job your company and your crew provided for my family. I would recommend your services in the future, without hesitation, to anyone! Thanks!

Regards,
V.A.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing,

Although the transition from the sales pitch to what could actually be accomplished was less than desirable, the foreman and his crew impressed me with their diligence and work ethic. They were able to successfully complete multiple tasks with favorable results despite what appeared, in my opinion, to be a deadline. The foreman appears to be a sturdy working supervisor with ability to improvise, overcome and adapt to unforeseen circumstances. He and his crew are an asset Ohio State Waterproofing.

Respectfully Yours,
T.K.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing:

This week I am having my house waterproofed by your company and I just wanted to let you know what an excellent crew and foreman you have.
The whole team has bee, to me, unbelievable. They arrive promptly on time and are immediately working, only taking a break for a quick lunch. I have to credit the foreman. He works right with his crew all the time and is knowledgeable, competent and thoughtful with everyone. He takes time to explain to me what they are doing and answer questions.
A special thanks to the sales manager for helping me feel comfortable about taking on this project. To me, this was a big decision and I think going with Ohio State was the right way to go!

Sincerely,
A.S.

P.S. The boys are finishing up now and I just have to make one more observation regarding the foreman. He is the best! What a worker! You are very fortunate to have an employee like him and I was very lucky you sent him to work on my house!

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing,

We would like to thank Ohio State Waterproofing, the foreman, and his team for all their hard work and professionalism. The foreman was very thorough in explaining every aspect of the process and when questions were asked, they were completely answered to our satisfaction. They were always on time and prepared for the next day’s work. While working outside, the work site was kept very neat. The same can be said for the inside work. Everyone always cleaned up after themselves inside and out. You wouldn’t have even known they were here. We couldn’t be happier!

Sincerely,
E. B.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing,

Your work crew showed up at 7:45 AM, unloaded their parts and tools, and began immediately to work. The foreman told me what would be done and in what order. The work was done professionally.

The men worked together or alone, and explained what they were doing as they did it. At times they worked with no break, straight through till 3:00 PM, aside from lunch. I’m very satisfied with the job. I am very satisfied with the job. The debris was cleaned up promptly and hauled away.

I will not hesitate to recommend Ohio State Waterproofing and especially this particular work crew.

Sincerely,
R. O.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing~

On March 25th, we received a confirmation phone call from Ohio State Waterproofing, that they would be arriving on Monday, March 28th at no later than 8:30 AM to begin the major task of waterproofing our 1929 basement in Warren, Ohio. They arrived promptly at 8:30 AM, friendly and professional, ready to work.

The crew did a fantastic job. They were very knowledgeable and answered every question that we asked expertly. There were many questions. They were a hard working bunch of guys and really jellied together to do the job ahead of them.

We would recommend Ohio State Waterproofing to anyone with totally disastrous wet , moldy basements.

Thank you for doing a super great job.

Sincerely,
Sandy & Mike P.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing,
To Whom It May Concern:

The workers were always on time and explained what they would be doing. Also the work that they did was very good. They were mannerable and friendly. They cleaned up after themselves. We were very pleased with their work.

Sincerely,
Mr. & Mrs. Harris

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing,

I would like to take a moment to make some comments regarding the crew that performed the work on our waterproofing project the past few days.

The crew arrived promptly as promised at 7:30 on the first day. Matt introduced himself to us and reviewed what the project would involve in detail. Throughout the project he was more than willing to answer questions, and explain what was going on.

On the final day all material presented in the brochure was verbally reinforced by Matt, along with some additional details regarding the pressure relief pump, the durashield, and the stabl-wall.

The entire crew was courteous, an went about their work in a professional manner, taking care to protect the environment (plants and inside property) to the best of their ability, considering the nature of the work.

A job well done.

Sincerely,
Curt & Larrye D.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Dear OSW:

Thank you for a job well done!

I learned when building my house (because the foreman went on vacation for a week) that the foreman on a job can make a world of difference. Larry was the foreman on our job and was the consummate and courteous professional leading a group of hard working and very skillful men. You guys aren’t cheap, but you are good!

Thank You,
Tom B.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Dear Ohio State Waterproofing,

We are writing to you to tell you how wonderful your workmen are. It was a pleasure to get to know them, and to watch them work. They were professional, courteous, and very neat. They arrived on time every morning, and cleaned their work environment every day before they left. They worked fast and stayed on the schedule that the discussed with us. The foreman answered any and all questions that we had. He never made us feel as if our questions were silly and that was refreshing! Our entire experience was excellent! They even helped us solve some problems that occurred during the waterproofing process. That was great!

We thank you and will refer your services to anyone who has a leaking basement.

Sincerely,
E. B.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom This May Concern,

From the moment I met the foreman and his crew, they were very respectful and friendly. He explained everything to me before they started the job and was able to answer any and all questions I had before, during and after the job. The crew was always on time and worked very hard the whole time while at my house. The crew also seemed to get along with each other very well, laughing with one another, which was nice to hear they enjoy their job and coworkers. They did a wonderful job and in a timely manner. They always cleaned up after themselves after each day. Thank you again for an easy three days and a job well done.

Sincerely,
H.O.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

The crew at Ohio State Waterproofing really did a GREAT job on our basement. They came in as promised and got right to work. Al the men worked steadily and worked as a team. The foreman would always advise us what was going on and if he thought there might be some type of problem. With the crew’s hard work, we are very happy with the outcome of our basement. We would recommend Ohio State Waterproofing. The salesman came to the house and showed us the places the water was coming in, and explained everything. He wasn’t at all pushy and answered all of our questions. They also worked hard to help get our financing.

Sincerely,
J.U.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing,

I just wanted to share with a few lines regarding the job being completed for us today. The foreman and his crew did a great job explaining the whole process every step of the way. So far we are very satisfied with the results inside and outside, and we hope the long term results follow suit. The clean up by the guys was exemplary. As returning customers, we are again very satisfied. Hope we don’t need your services in the future though!

Best,
M. L.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Ohio State Employees:

I would like to extend my sincere appreciation to the supervisors and employees of Ohio State Waterproofing. The supervisor’s knowledge and professionalism exceed my expectations. I would highly recommend this system to a homeowner with water problems in the future. Again, my sincere thanks to everyone for a job well done.

L.D.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Dear Sirs,

I would like to take the chance to thank you for the service we received during our recent basement problems. Your crew and it’s supervisor did outstanding work, they went out of their way to protect our belongings, and they moved things that were too heavy for my wife and I to move. The supervisor came right away and introduced himself, and every day that he and the crew were here, as soon as he cam in the house he asked if we had any questions about what they had done or about what they were going to do. Each member of the crew was polite and respectful of both us and our property. They did a tremendous amount of physical labor during this job, but no matter how busy they seemed they always had a polite greeting for us.

The work they did was very professional, and they did their best to return our home to its original state, except the water problems. I would highly recommend their services to anyone with a similar problem.

Warmly,
D. L.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

We are writing to express our appreciation for the waterproofing job completed by Ohio State Waterproofing. We were pleasantly surprised by the meticulous work done by all of the friendly employees that cam to our home to waterproof our basement. Great care was taken to protect our flooring inside the house and our landscaping outside the house as they went about their daily routine. They were prompt, knowledgeable, efficient, and courteous from start to finish. We are quite satisfied with the job done and highly recommend t his company to anyone looking for a dryer, more livable living space.

Sincerely,
M.E.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

We wanted to have a dry basement in order to be able to utilize the basement for our family activities. We had a company several years ago do work to eliminate the water in the basement. They did not do the job of making our basement dry.

This summer we were asking around to see who had a company waterproof their basement. Ohio State Waterproofing is the company that people said did their work and they were very satisfied with them.

We called the 800 number and we the sales rep came on time to our house. They were very professional. Looked over our basement and presented the entire process thoroughly and answered all our questions. We were so impressed, we referred them to our mother whose basement needed to be waterproofed. We agreed to have our basement waterproofed, and after a presentation, our mother did also.

We were not sure what to expect when the project began. We were very surprised with the actual waterproofing work. The foreman was always very professional and told us each day what they were going to do and how they were going to do it. The covered all items in the basement, moved items that needed to be moved, and returned all items to the way they were at the beginning of the project. They cleaned the basement and returned it back to its original state.

We are very impressed with the people we have been involved with from Ohio State Waterproofing. We feel we have finally had a company that did what they said they would do, and do it well.

Thank you very much,
B.B.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

I would like to commend you on the work your employees have done on my basement. They were very courteous, industrious, and mannerly even when the work was very heavy. I shall be glad to recommend your company and also the foreman. They understood their work and didn’t waste a minute.

Sincerely Yours,
M.N.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing:

Many thanks to the foreman and his crew! From start to finish, the waterproofing project seemed to run like clockwork. The crew arrived on time, covered traffic areas and furniture, protected outside plant materials and worked tirelessly throughout the day. The foreman explained how the work would be completed and answered all of our questions. Everyone was courteous and professional. We were amazed the entire project was completed in two days.

Ohio State Waterproofing was the right choice for us!

Sinerecly,
D. W.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing,

I would like to compliment the foreman and his crew on the recent waterproofing job they did on my house. Because of issues with my city, they were unable to complete the job all at one time, but the foreman was extremely knowledgeable of the issues at hand and explained them in full detail to me.

The process to date looks great and I am excited to fully enjoy my “new” basement.

Hugs kudos to the foreman and his crew!

Sincerely,
B.B

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern at Ohio State Waterproofing,

As a customer I wanted to advise you that the foreman and his crew did a fine job. They showed up on time every day and got to work. Any questions that I had as a customer he answered in a polite and professional way. The crew did not argue with the foreman and did as they were instructed. When needed, the crew moved items with care. Care was taken when pavers from a patio were removed to install the outside drainage system. They were put back appropriately and neatly. I also liked the fact that I could take some pictures as the work progressed so I can explain to someone what was actually done to the house. Overall, a nice job and good workers.

Sincerely,

G. K.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern,

My husband and I just had our basement waterproofed by your company and the team that came out to do the job was very professional. They were very respectful to my property. Whenever they did something, they made sure to get my approval before doing it. I don’t have anything but wonderful comments to say about your company and the outstanding team that made my basement look 100% better than what it did before the job was done.

My husband and I want to say thank you to everyone at the company that made if possible for us to finally enjoy the basement that we always wanted. If I know anyone that needs to get their basement waterproofed, I will definitely recommend Ohio State Waterproofing to them. Thank you again!

Respectfully,
D. B.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

In October, your company completed a waterproofing project at our 12 year old, 3600 square foot home. As you can imagine, we were devastated by the deterioration of our basement with water and mold due to footer and settling issues in such a short amount of time.

We have been incredibly impressed by the professionalism that the foreman and his crew members have displayed during this process. They were always respectful, friendly, and professional in spite of the intense manual labor that was required to correct our basement issues. When other crews assisted at the end of a couple of the work days, due to the size of this home, they also showed professionalism respect to us and our property.

On a daily basis, the foreman was very thorough in explaining all daily procedures to my wife and I, and he was incredibly meticulous with clean up and very detail oriented with all aspects of the job. All inside and outside removal of our personal property was replaced in perfect condition, including a very detailed raised brick patio which had to be removed and dug ten feet down to correct a major basement crack! Everything was replaced in perfect condition, as promised.

We are comfortable in believing that this system will be fail proof, due to the careful manner in which this project was put together. We are also at ease in knowing that we can make a phone call if a problem or question should arise after completion of this job. We highly recommend this crew for future projects for Ohio State Waterproofing. Thank you for making this unfortunate dilemma a pleasant and gratifying process!

Sincerely,

M.M.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing,

Dear Sirs:

We appreciated the work that your employees completed. They were pleasant and polite. The young man who was in charge explained all that they would be doing and answered the questions we had.

They put down materials to protect the kitchen flooring that they had to walk on. We had just had the interior of our home painted this summer, and they were careful of the pained walls as they were in and out of the garage door and down the steps. They put up plastic to reduce the dust.

They completed the work in a timely manner. They said it would take two days, and it did, even though they ended up having to work around a plumber we needed to repair a leak that was discovered. Thank you for all your hard work.

Sincerely,
J.J.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing:

I would like to express my satisfaction with the crew that installed my waterproofing system. They were punctual, courteous, and informative. The team leader insured that I was kept abreast of every procedure and explained everything. He repeatedly asked if I had any questions.

If your system is as effective as your workers seemed, then I am sure I will be a satisfied customer.

Sincerely,
M.A.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

The crew arrived promptly at 8am. The crew foreman was Duane. We met him at the door and he very politely introduced himself and his crew. After introduction, he explained everything that they were going to do and when over the salesman’s notes with us. He was very thorough and quickly answered any questions we had.

During the process and after the completion of the work, Duane and his crew were very professional and courteous and made a very strong effort to keep our floors, interior and exterior as clean as possible.

In closing, we have to say we are very pleased with the finished product and the service provided. We will be happy to recommend Ohio State Waterproofing to others and for any of our future needs.

Sincerely,
Chad & Joyce. W.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

Over the last five days your crews have repaired cracks in our basement walls and installed additional inside and outside drainage systems. For most of the week the weather was terrible - cold, rain and even a little snow. Your workers were consistently respectful of our property and made every effort to minimize the effects of dust, mud and water. They worked very diligently, yet they were always pleasant in spite of the rather sloppy work conditions. We were kept well informed of the work being done and the schedule to complete it. Clean up after the job was well beyond our expectations.

This is our second experience with Ohio State Waterproofing. Our last home needed basement repairs in 1978. You did a great job on a repair that no one else would even attempt, so naturally we called you again when we needed repairs for our current home. We are glad we did, and we highly recommend your services..

Sincerely,
Jack & Mary Ellen W.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

We could like to commend Matt, the foreman, and his crew of Ohio State Waterproofing for the fine job they did to repair our basement. Matt showed professionalism by keeping us updated and informed on the progress and process of the job. Each day Matt and his crew arrived on time and were always extremely polite. We appreciate the extra care that they took to protect the shrubs and plants around the outside of our house, the floors inside, and items in side our basement. Matt and his crew worked extremely hard.

Thanks for a job well done. We look forward to enjoying a dry basement.

Sincerely,
Larry & Laurel F.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

We were introduced to Ohio State Waterproofing by a way of a coupon in our local Val-Pac mailer. From what we had heard about them through advertising, Scott and I figured they were the best to contact with regard to our basement problems. We were in panic mode, we had no idea what was happening to our house and we needed help fast.

From the making of the appointment process, meeting and sitting down with Jeff, Scott and I were finally able to feel relief from what was going on with the basement. Jeff came to our home and went over everything with us step by step, process by process, answered they why’s and the what if’s. We were impressed with his honesty and his professionalism and felt confident we made the right decision on choosing Ohio State Waterproofing.

On November 22nd, the workers showed up to our home. The first gentleman we met was Larry. Larry was very nice and easy to talk to, then the rest of the workers came in and they were all very respectful and nice to us. James is the second gentleman we were introduced to, very nice man as well. What I appreciated the most was the constant communication they had with us on the process and how much longer things would be and what they needed to do next. All of the workers presented and represented themselves very well. When it came time to clean up and go over everything we felt very informed and pleased with what they had done.

All of the representatives of Ohio State Waterproofing were concerned about our satisfaction and took very good care of our furnishings in our basement. All in a all, a job well done and I would recommend them to anyone who needed this kind of work done. Thank you so very much for everything.

Very Truly Yours,
Scott & Mary R.

www.OhioStateWaterproofing.com
800-800-9818