Ohio State Waterproofing Thank You Letter

To Whom It May Concern:

We want to commend the entire work performance of the Ohio State Waterproofing Company’s employees that we dealt with. Our initial meeting with their sales representative was a good start. We felt right at ease with how he presented our situation by addressing and assessing our basement’s water and mold problem. Then he explained the process on how Ohio State Waterproofing would correct and safeguard the integrity of our basement. He also helped us on our financing so we could move forward on getting this done as well as offering an “on call” discount option which worked out perfect for us.

There was also support from their office that kept in contact with us via phone calls in the interim to let us know when our sales rep would be coming out for us to sign papers, inform us that an on-call opening was available, and to let me know when the crew was coming out to install the air filter. These two people were quick, efficient and also explained why the location where they installed it was the most logical. They also explained when we eventually finish the basement, how to encase the unit, which was very helpful.

Finally, the work crew was terrific. They explained the procedures of how they were going to cure our home’s watery basement. They showed me each step as it was being performed from the interior to the exterior. They were VERY informative, and polite. The crew foreman had a pleasant sense of humor which I enjoyed. He directed his crew with respect and you can see it was reciprocated. The crew that performed the labor was so courteous and hard working….they amazed me with the care taken in preparation throughout the entire process.

My husband and I watched our neighbor across the street that had his basement waterproofed by an independent contractor a month prior to ours. His entire front yard was engulfed with large machines, dirt and mud, leaving his yard ruined. His job took over a month and in the process, had his bicycle stolen. It was fate that was watching over us, for I initially did make a call into their salesperson, and that took two weeks for a response back. Luckily, my husband called Ohio State Waterproofing in the meantime, and I was able to tell that “independent” salesman we had committed to another company….Thank God! Our job has only taken three days to complete and our yard is still intact!

We are SO glad we went through OSW, our minds are at ease for we know we made the right choice for they are doing everything that they said they would with a guarantee to back them and no hidden surprises.

Thank-You, OSW….. you have done a wonderful job.


Sincerely,
J.H. & G.H.

http://www.ohiostatewaterproofing.com/

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

After several years of talking about repairing my cracked foundation walls, damp, and now leaking, basement I started the process of investigating what the best method of repair would be. I had multiple “experts” come in and tell me what was wrong and how to fix it. Surprisingly, each of them had different opinions as to why these conditions were present, and what the best method of repair would be.

As a home owner I was looking for the most comprehensive method with the least overall disruption. The prospect of lots of dirt, mud, heavy machinery, loss of landscaping, sidewalks, etc. was daunting at best.

Then I had Ohio State Waterproofing inspect my foundation and lay out a comprehensive plan of repair. The multi-step process they recommended included an inside and outside system that worked together to elevate my water management issues that were ultimately the cause of the cracking walls and wet basement. I was impressed with the level of detail provided and the overall commitment to ensuring that the repairs resolved the complete problem.

As the foreman’s crew began to layout what was required to do the job, he introduced himself and his crew members. He then detailed the process of repair that he would be following over the next several days. The foreman was very detailed and made sure that my wife and I understood what he was going to be doing. He also assured us that if we had any questions or concerns that he would do his utmost to resolve them to our complete satisfaction.

As the job progressed, the foreman continued to explain and review his progress daily. His commitment to ensure that we understood what was being done and why was much appreciated.

The entire crew methodically cleaned and restored our basement and exterior perimeter to as close as possible to the condition it was when they arrived. We were much impressed with Ohio State Waterproofing, and their commitment to “Doing the Job Right” and ensuring along the way that we were completely satisfied with the work that was being performed.

I am confident that foundation repairs and water management systems installed will eliminate our basement problems for good, and now will allow us to best utilize this space.

Base on my experience to this point, I would enthusiastically recommend Ohio State Waterproofing to anyone who has the need for any of the services that they offer.

Thank You,
D.O.

http://www.ohiostatewaterproofing.com/

Ohio State Waterproofing Thank You Letter

To Whom It May Concern:

Our experience with Ohio State Waterproofing has been excellent. Our interaction with our salesman and foreman for the project has been positive as he has explained things thoroughly throughout the process. They kep us up to date on the progress daily and has been an excellent representative of Ohio State Waterproofing. the crew has been prompt, courteous and hardworking. Their attention to detail and consideration for our home and belongings has been appreciated. We would highly recommend Ohio State Waterproofing to others!

Sincerely,

W. and S. K.

www.ohiostatewaterproofing.com

Ohio State Waterproofing Thank You Letter

To Ohio State Waterproofing:

My experience with Ohio State Waterproofing has been far beyond my expectations! From my initial phone call to the final cleanup each individual did his job to the fullest. No time was wasted. Our salesman was at my home for the inspection within days of my call and after thoroughly explaining my situation and the process.

The follow up correspondence in scheduling was efficient and kept as promised. Our foreman and his crew were exceptional in every aspect. They go down to work, hard work, immediately upon arrival. Our foreman explained the day's plan and kept me informed regularly through out the three work days. Everything was carried out professionally. They readied the work area to keep my possessions from unnecessary exposure then cleaned the site well upon completion.

For me, it was hard to believe so much could be done in so short a time span by this truely capable band of men. Thanks to Ohio State Waterproofing! You will most assuredly be on my to be recommended list every chace I have.

Sincerely,

J. B.

www.ohiostatewaterproofing.com

Ohio State Waterproofing Customer Thank You Letter

Dear Sir or Madame:

It is with no hesitation to recommend Ohio State Waterproofing as an efficient and knowledgeable company that brought much satisfaction to me during my recent waterproofing project.

Starting from the estimate and then throughout the repairs, all my questions and concerns were addressed by our salesman and then by our foreman. Their work was done in a very professional and timely manner. They took the time to explain the process as they went along. I was truly grateful for their politeness and patience.

Our foreman's team of workers were also very police and professional and they all assisted in the cleanup project to my satisfaction.

I made the correct decision when I selected Ohio State Waterproofing as my contractor for this job.

Sincerely,

M. and M. R.

www.ohiostatewaterproofing.com

Ohio State Waterproofing Thank You Letter

Ohio State Waterproofing,

In terms of the amount of work hat was done and the new technology added to our home, Ohio State Waterproofing is easily above any of the other companies of its kind. Just compare the work that they propose from their sales team to anyone else. You will easily see for yourself how Ohio State Waterproofing is set apart from the rest.

As the Ohio State Waterproofing crew puts the final touches on our basement, I must state that my wfie and I are very satisfied with our decision to deal with this comapany. From the beginning our foreman and crew were very professional and kind. They consistently asked us if we had any questions and always kept us informed on what was occurring both inside and outside of our basement every few hours. It is customer service like this that makes Ohio State Waterproofing in a class on its own. As stated earlier, their state of the art technology topped with their customer service makes us very satisfied customers.

S. and F. F.

www.ohiostatewaterproofing.com

Ohio State Waterproofing Thank You Letter

To Whom It May Concern:

Our family has been loyal customers of Ohio State Waterproofing in our previous home. We feel the need to tell others of the excellent level of professional service we have received this time. When the estimate was presented we had some questions about a wall that was "bowing in" and our representative presenting the estimate took extra time with us to explain all the procedures required to do the job correctly. We felt that he was honest and had integrity.

The foreman and his crew were also very courteous, professional and hard working; the entire job was done correctly and in a timely manner. The amount of effort spent prior to the job covering anything that could possibly get dirty and the perfectly clean area at the time of completion is an action that speaks volumes about the customer training these men receive!

When we initially met with our foreman he explained and review the entire system with us; we left with a much better understanding of what this process really involves. His high degree of expertise reveals his many years of experience. We have come to realized the homes we had waterproofed by another company not only had cost more; it did not protect the exterior walls to the same degree. We also feel the warranty from Ohio State Waterproofing is of greater value.

Thanks Ohio State Waterproofing!!

T. and M. S.