Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

We just wanted you to know that we are very pleased with the work on our basement. We are anxious to convert that dingy dungeon into a recreation room.

The crew that worked on our basement was extremely professional. I didn’t know they were here if the jack hammer wasn’t going. They were very polite and well mannered, perhaps too polite. I don’t think I ever want to be called “ma’am” again. They were considerate in their clean up, both inside and outside. They even filled a hole in my front yard for me. They did a great job.

We just wanted to add that our crew seemed very knowledgeable about their jobs. We felt more comfortable speaking with the crew leader

J.R.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

With the “Ohio State Waterproofing” guys on the job, they made my life a whole lot easier and stress free. When I contacted them about my slab home seeping water in my living area, a salesman was sent out immediately. He walked us around our home, pointed out all my water problems and immediately told me that he believed to be our problem. We were impressed with what they had to offer, but we were hesitant about the cost, as most people are. We asked millions of questions and all were answered. Other than the price, there was nothing we wanted more, so we signed immediately.

Before the job was started, the foreman assigned to our job, walked me thru all the steps of what they were going to be doing over the next couple days. I asked millions of questions and the foreman on the job answered them patiently, without hesitation, never making me feel as though I was bothering him or his crew.

While the crew was here, we remembered other areas which gathered water, behind our house that we thought might or might not cause problems in the future, so they were brought to his attention. The foreman immediately acknowledged that they could be issues in the future, so he decided to try and prevent possible damages from happening. The foreman and his crew were punctual, and worked diligently to complete the job. They were very considerate of our confined spaces and they did things to keep the dust and dirt out of our house.

My husband and I are very happy with our Ohio State Waterproofing job.

Thank You,

AS

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

I hired Ohio State Waterproofing to fix my basement and I have been pleased with their performance. Since the beginning, all the company’s employees I have dealt with have been professional, courteous, knowledgeable and helpful. All work was performed on time, and even a small unexpected incident was resolved quickly and efficiently. The crew that worked at my house was polite and professional; all members worked efficiently, and took time to answer my questions and to explain the different stages of the process. They took special care in keeping dust and debris to a minimum and in protecting my walls, fixtures and furniture from damage, and in minimizing any inconveniences to me and my family. I am very pleased with their workmanship, and I would recommend this company to anyone interested in basement waterproofing.

Sincerely,
M. M.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

I would like to compliment the crew who waterproofed my property in Cleveland Hts, Ohio this week.

The crew was courteous and professional in all aspects of their performance. They were timely, diligent in their work, and clean. Daily they arrived, went to work, and cleaned up when done. The crew was very informative of the job being done and of the problem areas.

I am very satisfied with the job that was done and it has been a pleasure doing business with your company. I would have to problem referring your company in the future.

Respectfully,
D.M.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

My experience with Ohio State Waterproofing has been wonderful.

I appreciate all of the time the crew has taken to explain everything to me and to answer all of my questions. I can tell that the work being carried on out here at the house is being conducted in a professional manner, and the workers seem to be doing a very good job. They are working very hard, and are very friendly and courteous.

I am excited to see the outcome of the work, and look forward to enjoying a waterproofed basement.

Sincerely,
B.K.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern at Ohio State Waterproofing Company,

I am taking a moment to thank you for having such a great and knowledgeable staff. Your foreman and crew started waterproofing my house (inside and out) on a Wednesday. They were here every day by 7:15-7:20 a.m. and knew before the even got out of the truck what the game plan was for the day! Today is the third and last day of the waterproofing process and I have to say I was really impressed with the punctuality, politeness and demeanor of these guys! I did not think to pack up any breakables in my bar area before they started working. THEY did it for me while I was at work!!! Being a retail manager I know all about great customer service and I know these guys have got it! With the many questions I had have had along the way not one time was I made to feel like I was asking ridiculous questions and I really appreciate that. The crew answered my questions without any hesitation and made sure I understood everything they were telling me. The amount of work these guys do in such a short period of time is absolutely amazing to me. They are all such hard workers and should know how much they are appreciated. I’d give any of them a job at my store any day!

Thank you for having such a great staff!

Sincerely,
C.B.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

I would like to express my sincere gratitude to the crew leader and his crew. They were very kind and always considered my feelings during the days they were working at my home. They took the time to explain everything that they were doing so that I understood. If they saw issues that might have caused concern they discussed them with me immediately and provided solutions. Additionally, I have a work bench that my husband made that I was hoping they could work around, but after they arrived and we evaluated the area, it was decided it needed to come down. They took extreme care in doing so. There will be pieces that we can salvage to rebuild another work bench.

I can’t say enough how kind and genuine everyone was on the crew. I could not have asked for better people to do the job! I thank you again for a job well done.

Sincerely,
C.B.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

I was quite satisfied with the work that was done by the crew from Ohio State Waterproofing. Each day they arrived on time, worked quickly and efficiently and advised me of everything that I needed to know concerning the work being done.

The outside work was done in a timely manner and they cleaned up when it was finished. The team leader advised me on the painting and electrical work that I would need to finish off my basement after they finish.

Overall, I was quite satisfied with the work and I would recommend Ohio State Waterproofing to anyone that needs work done on their basement.

Sincerely,
C.B.

www.OhioStateWaterproofing.com
800-800-9818