Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing:

I just wanted to let you know that the crew doing the work on my home this week was the best! The foreman and his crew were very professional and made sure I knew what the crew would be doing and how their work would help to solve my damp basement problems. They showed me the day-to-day progress and I was always impressed. Because of the methods used in the late 1940’s to tile the sanitary lines under the basement floor, and due to the fact that the soil in Bay Village is mostly slate/shale, the “excavation” was more of a challenge. But the crew worked non-stop every day from the time they arrived (7:30a.m.!) until they left in the early afternoon-even when they were a man short! What commitment!

Again, I can’t state enough how impressed I am with the professionalism and the courtesy the foreman and crew showed me and Morgan (my dog). I’m only sorry I wasn’t able to have an Ohio State Waterproofing sign for my yard! You guys are the best and I’ll recommend you to anyone and everyone I talk to!

Thank you so much,

P. A.

http://www.ohiostatewaterproofing.com/
330-467-1055

Ohio State Waterproofing Customer Thank You Letter

Dear Ohio State Waterproofing,

I just wanted to let you know what a positive experience it has been to have you waterproof my basement. I like the fact that your sales team is not pushy and take the time to answer as many questions as you may have. The salesman was very professional and very knowledgeable. The fact that he also stated he had been with the company for a long time, starting as a crew member and then moving through the ranks to the sales team was a plus. This says a lot for how the company treats its employees, when they have long term employment with them. In addition since he had actually done the labor involved in the waterproofing process, I felt more confident in my choice of your company.

Secondly, I would like to say the work crew that completed the project was very professional and dedicated to the quality of their work. Their attention to quality is evident in the finished product. They were efficient and very diligent in completing the project. I would not hesitate at all to recommend your company to friends and family.

Lastly, I wanted to commend your finance department in their communication of documents they needed and their professionalism. It was a true pleasure working with each and every one of them at your company.

Sincerely,

B. B.

http://www.ohiostatewaterproofing.com/
330-467-1055

Ohio State Waterproofing Customer Thank You Letter

Dear Ohio State Waterproofing,

I want to express my appreciation for the work you completed on my basement this past week. I am amazed at the progress made in such a short time period. The work was done efficiently, accurately and neatly. When I called for questions, I received a response from each one of your representatives as needed very promptly.

I was also pleased at how every area was cleaned up thoroughly afterwards. I was wondering if it was something we were going to have to do ourselves. Thanks to you, inside and out cleanup was totally done.

Having all the work guaranteed forever makes it all worth while.

Thank you,

S. M. & S. J.

http://www.ohiostatewaterproofing.com/
330-467-1055

Ohio State Waterproofing Customer Thank You Letter

Dear Ohio State Waterproofing,

This letter is to better describe my great experience with Ohio State Waterproofing. From setting up the initial appointment with the sales representative, to the meeting of the foreman and his hard-working crew. My wife and I could not be happier with the service we received from your company.

Ohio State Waterproofing exceeded all of our expectations. The foreman and his crew were professional, friendly, and very hard working. They should be commended for their hard work as this crew ran into many obstacles during this specific job. Each time they ran into something difficult, they would just smile and get to the task at hand. In my opinion they all went above and beyond what was expected of them each day.

The foreman is a tremendous asset to Ohio State Waterproofing, his experience, couple with outstanding customer service skill set him apart from any other foreman we have dealt with in the past. Each morning he would take the time to explain what was going to be done that day, and each evening he would show us the progress. He always took the time to answer our questions no matter what was going on at the time. His vast amount of on the job experience provided him the knowledge to overcome many “problems” with our job. He is a great, hard working person, and should be complimented for a job well done.

I would recommend Ohio State Waterproofing to anyone that would need this kind of service done. Feel free to call me should you wish to talk to me regarding this matter.

Sincerely,

A. M.

http://www.ohiostatewaterproofing.com/
330-467-1055

Ohio State Waterproofing Customer Thank You Letter

Dear Ohio State Waterproofing,

I wanted to say thank you, and how wonderful your foreman and crew workers are at Ohio State Waterproofing. These men were all very professional and courteous. Although I was unhappy to have had to have my basement waterproofed, I am very happy I called Ohio State Waterproofing. The foreman and his crew did a great job! He took the time to explain everything to me and my father, all while updating us often.

I appreciate the foreman taking his time and having patience with me throughout the whole process. As a first-time homeowner, he really tuned me into what was going on around me step by step.

Again, a big thank you goes to the foreman and his wonderful team of workers. They all did a fantastic job and have now put my mind at ease over my wet basement.

Sincerely,

J. B.

http://www.ohiostatewaterproofing.com/
330-467-1055

Ohio State Waterproofing Customer Thank You Letter

Dear Ohio State Waterproofing,

We would like to express how pleased we are with the crew that worked on our basement. They were very careful about protecting our items in the basement by covering everything they could. By the end of their work day everything that was done on that given day was explained to us by the foreman. If there were any questions we had, they were all answered to our satisfaction. Ohio State Waterproofing has done a wonderful job by us and I know we would not hesitate to recommend them to our family or friends. We really appreciate all the good work they have done in our basement and now we will have a dry basement to enjoy! We have noticed the EZ Breathe system they installed has made our stale air in the basement fresh! We can breathe easier with that unit down stairs. Thank you very much Ohio State Waterproofing!

Sincerely,
M. and M. F.

http://www.ohiostatewaterproofing.com/
330-467-1055

Ohio State Waterproofing Customer Thank You Letter

Dear Ohio State Waterproofing,

I would like to take this opportunity to compliment the professionalism of the crew that completed waterproofing at our home. The staff working at the house was on time and worked diligently every day. It is often inconvenient to have strangers in your home while going about your daily life. This crew made us as comfortable as possible during the process. Each crew member was friendly and courteous. At the end of each work day, they cleaned up all the work areas. Also, they never left without addressing any concerns we may have had. Even the foreman was more than willing to spend time just answering our questions.

The work ethic and professional quality of this crew is definitely a major asset to your business. These employees are outstanding representatives of Ohio State Waterproofing.

Sincerely,

F. V.

http://www.ohiostatewaterproofing.com/
330-467-1055

Ohio State Waterproofing Customer Thank You Letter

Dear Ohio State Waterproofing,


I would like to take the time to tell you how much I appreciate the nice work that the young men of your work crew did for me. I was impressed from the beginning to the very end with the wonderful service and excellent professionalism.

Everything looks very good, and they explained everything so detailed to me. They did a nice job cleaning up after as well. I would highly recommend Ohio State Waterproofing to all my friends and family, who are awaiting the outcome for me. The EZ Breathe System they installed is also helping keep my air cleaner. I can tell the difference and it's only been about two weeks! Thank you very much Ohio State Waterproofing.

Thanks again,

Mrs. G.

http://www.ohiostatewaterproofing.com/
330-467-1055

Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing,

I was so apprehensive and worried about the whole process of waterproofing my basement. I was concerned about all the “unexpected” problems which could arise in completing the task on my eighty-year old house.

I’m so happy to report that all of these doubts disappeared within minutes after meeting the job foreman. He did not speak “condescendingly” and he answered all of my questions as he explained the procedure which he and his crew would use. Immediately, I felt myself relax and was confident that he could handle any situation that might arise. The foreman was very personable and kept me apprised of the progress of the waterproofing throughout the entire procedure.

As for the work crew, I could not have picked a better group if I had hand-picked them myself! They are such hard-workers---the heat and humidity of the day did not slow their work nor dampen their spirits. They all had a smile and a kind word at the end of their workday.

After seeing the knowledge and work ethics of your Company, I would not hesitate to recommend you to my friends and neighbors.

Many thanks to you all for giving “this ole house” a new life.

B. A.

http://www.ohiostatewaterproofing.com/
330-467-1055