Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

I just wanted to write a short note to say that we are very happy that we chose your company. Everyone in your organization that I have spoken to or met in person have been both personable and professional!

Jeff was very thorough on the sales end. Larry, your foreman, was great – he took time to explain everything, answer questions and give me status updates all the way through.

It is a relief to know our water problems will be gone forever!

Thanks again,
Scott M.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

I contracted Ohio State Waterproofing to perform a basement waterproofing on my home. I must say that the foreman and his staff were the most knowledgeable and courteous people I have delt with. I was kept informed of all work being done and was most impressed with the timely manner that the work was done in. Thank you to the company but most of all for all the workers at my home. I will do my best to tell all my neighbors how professionally the work was done. So far I am satisfied with the whole process as well as the manner in which it was done.

Regards,
Mike C.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

The purpose of this letter is to inform you of my experiences with your company. Work on my house was completed in various stages beginning in early February and ending on April 21, 2011.

From the first time that I had contact with your company, I felt that my home would be in good hands. Everyone that I spoke with in the office, from my initial call to the follow up calls once the work was completed, treated me with respect and professionalism. Richard took much time explaining my options to me and giving me advice on the best option for my home. I chose the Multi-Step System and I am very happy with that decision. The gentleman who came out to install the EZ Breath ventilation system did a very thorough, yet efficient job of installing the equipment, as well as explaining how ot use the equipment.

Chester was the foreman of the crew who worked on my home beginning April 18th and ending on April 21st. My first impression of Chester was not only how professional he was, but also how knowledgeable he was. He was able to provide me with much needed advice on how to get my yard to drain properly, which is a huge problem right now. In addition, Chester was very organized and made sure that his crew worked efficiently. I was amazed by how much work they were able to accomplish in such a short period of time and also how quietly they worked. When the job was finished, he and his crew took extra time and care to make sure that they cleaned up properly. I think they actually left my basement cleaner than it was before they started!

I will say that your fees are not the cheapest around, BUT I will also say that the quality of work that your company provides makes it well worth the money. Having a clean, dry basement is essential to the well being of a house and it is important that basement waterproofing be done correctly. Based on my experience, I will recommend your company to anyone who tells me that they needed their basement waterproofed.

Sincerely,
Jan N.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

This week I had Ohio State Waterproofing do the inside and outside work on my home to stop the water leakage in my basement. I want you to know that your crew was prompt and extremely hard working, from the minute they arrived to the minute they left. Watching these boys work made me respect and appreciate, even more, my son in law, who has been in construction since he was young.

Mostly, however, I want to talk to you about Duane, the foreman of this huge undertaking. I am a 64 year old widow who, not only is riddled with arthritis, but had fallen down my basement steps just days prior to the start of my basement repair. I had worried for days about how I was going to move the furniture, etc. away from the walls in my basement, per the contract requirement. Not only was I physically unable to do this because of my arthritis, but I had been badly hurt in my fall down the basement steps (which Duane can verify). So, when the crew arrived on the first day, I immediately told Duane that I was unable to move the basement items. His response was for me not to worry about it, for me just to worry about taking care of myself. He and his men took care of everything. I almost cried.

I don’t know how to put into words, without a five hundred page essay, what a blessing Duane was while he was here. His kindness and thoughtfulness was phenomenal, from his warmth towards my pain in the neck boxer dog, to his concern about the affect that the noise was having on my two cockatiel birds. Duane made this whole basement ordeal, from the water mess to the disruption in my life with all the work being done here, so much easier for me to bear than might have been otherwise. He even brought my trash container back to my garage after the trash man left. The greatest testimony that I can make on Duane’s behalf is to say that I had told him that he had to either marry me or my single daughter, who is a physician, because I wanted him to be a part of my family. I’m sure that he has women all over the state, young and old alike, that have fallen in love with him for his truly caring attitude. Putting it mildly, Duane is worth his weight in gold and I hope to God that his employers are aware of this!

I know this letter sounds a little corny, but Duane make a very emotionally and physically hard situation more than bearable with his warmth and his kindness. I think that he knows that I’m only half kidding about wanting him to marry my daughter so that I can keep him in my family. That in itself, speaks worlds of what kind of person he was while here.

In closing, I would like to say that there is only one thing that I would like to see changed with your company. I think that the company pamphlets should include pictures of the boys in the work crews as well as office people, because those boys are truly the heart and backbone of the company.

Sincerely,
Penny W.
New Waterford, Ohio

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

The foreman and his crew were such a delight to work with. He was my saving grace through this whole experience. It’s a bit overwhelming seeing your floors jack hammered up, carpet pulled up, molding come off and dust flying. He was always asking if I had any questions, which I always did, and he answered professionally and with a smile. He even spoke to the crew in that same manner. They are all a great asset to the company.

The crew was conscious of my home and yard which is always appreciated. What can I say about the clean up….wow! For a crew of guys, no pun intended, they know how to clean up after themselves and I thank you.

A Satisfied Customer,
T.M.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

Over the past fifteen years, my basement has had a water problem. Not concentrated in one particular area, but throughout the entire basement.

This past year, I made several inquiries throughout the area in the field of waterproofing. After interviewing four potential contractors, I decided to hire Ohio State Waterproofing. I’m sure glad I did. The daily explanation from the foreman, to me, as a homeowner, was very detailed and precise. The employees’ workmanship was of superior standard, very thorough, and well as sensitive to existing property. From covering existing basement material to the care of the outdoor landscaping, the employees of Ohio State Waterproofing were excellent. I would no hesitate on e bit to recommend them to family members, friends, or whoever would inquire.

Again, a job well done. I am sure glad that I selected Ohio State Waterproofing!

Sincerely,
M. O

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

My “Multi-step” waterproofing system was completed today. My overall experience, thus far, with your company, with the quality of work performed, as well as with the employees, has been a very positive one.

The job was started yesterday. The men arrived on time; the foreman reviewed the procedure with us; the put a protective covering on our floor and over all of my items in the basement, then went about their work in a professional manner.

The job was completed on schedule. The foreman explained the do’s and dont’s ‘ with us, answering all of our questions and/or concerns; the men cleaned up.

Obviously, I have not had the chance to evaluate the system itself, however, at this point, I am very pleased with your company, the foreman, and his crew, and would have no problem recommending Ohio State Waterproofing to my friends and family.

Sincerely,
D.R.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

I would like to recommend you installation and service. The foreman and crew were very courteous and professional in every way possible in explaining and reviewing the entire system step by step to me. Also extraordinarily helpful in putting appliances back in place, that I could not have handled myself.

The job was performed to my expectation of having a dry and healthy basement, and would recommend Ohio State Waterproofing to neighbors and friends.

In summary, I think the foreman and crew did an excellent job of waterproofing my basement and cleaning up after the job was completed.

P.S. Please think of the crew that is using their self man power and not machinery to dig. They deserve you, the company, to take care of them financially.

Sincerely,
M. C.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

Your work crew is finishing up the week long job of waterproofing our home. Since I have a two year old son and do not work outside the home, I was able to see how the men accomplished this very hard, very large task, day after day.

I believe I owe them, and especially the crew’s chief, this letter of commendation. The crew arrived each morning precisely on time. The men looked neat and clean. They worked all day without any interruption, except for a lunch break. They were quiet and friendly. Sometimes the heat was intense, but nothing slowed them down.

But, our highest praise is for the crew’s boss, who was always cheerful and smiling to us, and obviously concerned for his team. He supervised everything, , and all was done, we believe, very efficiently.

Many flowers and plantings had to be removed during the digging. The crew has replaced everything very nicely. I never thought it would look as good as it does now, after all that digging.

Your men, and especially your foreman, deserve this praise, and it was a pleasure to write this letter.

Sincerely Yours,
S. S.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

Ohio State Waterproofing began waterproofing my basement this week and are expected to finish today. I have been very impressed with the crew doing this job. They have worked quietly, efficiently and tirelessly. I wasn’t real sure what to expect once the work began, but have been pleasantly surprised. The workmen have been very neat, keeping the dust and dirt to a minimum. They also took great care of the landscaping I want to keep.

The foreman has kept me informed every step of the way and encouraged me to ask questions. Overall, I am extremely satisfied with the job being done and will recommend Ohio State Waterproofing to family and friends.

Sincerely,

J.D.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

My experience with Ohio State Waterproofing has been just super! The team that performed the work on our home was professional and efficient. All of my questions were answered by Rob, the foreman for our project. He was even caring toward our pet. I will certainly recommend your company to anyone with water problems. This process was far more painless than I had anticipated.

Thank You,

Pam D.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

We have just had our basement waterproofed by your company and are very satisfied. The crew did a great job! Ron was the foreman of the crew and was very courteous. When he arrived he explained to us what all needed to be done and if we had any questions we could ask him. We had questions at different times and he answered them. The crew was very polite and efficient and worked very hard. The job was well done and up to our expectations. We would definitely recommend your company to anyone and we have already done some of that. We appreciate being able to have this job done sooner than our scheduled date. Thank you.

Sincerely,

Theron & Beverly H.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

My experience with Ohio State Waterproofing was so positive that I felt the need to express my gratitude. The salesman, Jeff, and Larry’s work crew, were fantastic. Jeff helped explain the situation with my foundation and gave me the confidence to go with Ohio State Waterproofing for the job. Larry was so helpful with answering questions and walking me through the process. The crew worked so quickly and efficiently! I was so impressed with work done in such a timely manner.

Thank you for the work well done!

Sincerely,

Tara M.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

Ohio State Waterproofing did a great job. It was nice and neat and the men were nice and polite. So was the salesman! They did everything that was supposed to be done. I would recommend your company to all my friends or anyone that needs waterproofing and I know of it. Larry was very nice and he explained everything to us. He is exceptionally polite and I like him. Thank you very much!

Sincerely,
Barbara M.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Whom It May Concern:

I just wanted to say what a wonderful job the crew did on my basement. They made sure we would be happy with the job they performed and we are very happy with everything they have done.

Duane and his crew respected my home and property by keeping everything very clean while they worked. I have two large dogs who did not track dirt all over my house because Duane made sure they cleaned up during the work and before they left the home for the evening.

Whenever we had a question, Duane or Rick was there to answer the question and makes sure we were happy with the job they were doing. They were very pleasant to have in my home; they always had a smile and a kind word even when it was 90 degrees one day and a thunderstorm the next.

The best thing I can say about Duane and Rick was when the job first started I told them I was having my son’s high school graduation party on Saturday and they made sure to get the job done with a few days to spare for me to get ready for the party.

I would highly recommend this crew to work on any of my family or friends homes. They did a great job!

Sincerely,
Robert & JoAnn F.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

To Ohio State Waterproofing and crew supervisor Chester

Thanks to a great crew and leader who exceeded my expectations on what I consider a difficult job.

Chester took the time to fully explain every procedure and the purpose, throughout the week. He made sure I knew what was being done and eagerly answered my questions. He made this stressful situation bearable.

The crew that came were courteous, making the job go very well. They carefully covered my shrubs to avoid damage and cleaned up frequently. The house was left clean/swept every night and nothing was left out in my yard. I am amazed how little clean up we will have. It has been a very good experience.

The entire crew and Chester were extremely hard workers, something you should be very proud of!

I have contractors do jobs in my house, and by no way were they as clean and friendly as your team. Maybe Ohio State Waterproofing could give classes/training to other contractors. You sure have mastered it with this crew.

Sincerely,
Peter B.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing crew feedback

Please be aware of the following positive impressions presented by your project crew:

1. Timely and professional foreman and his back up representative.
2. Productive crew members, including working supervision. Each person worked continuously throughout the course of the 3 day project with seemingly clear sense of roles and responsibilities. Each person took care in carrying materials and tools in and out of the home, avoiding damage to walls and flooring. They also worked through the rain and cold from time of arrival until the end of the day.
3. Courteous and pleasant demeanor
4. Stepwise explanation of project work and updates on progress. Clearly communicated with the foreman.
5. Relatively low level of noise generated. Physical work of jack hammering concrete. General conversation level among crew hauling materials in and out of house.

Thank you,
J.S.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

A Note About Your Job

The salesperson came out to discuss the job during the aftermath of flooding. This was the second time the basement had flooded in 30 years and it was tiring cleaning up after the water. The salesman went over several options and outlined what the proposed job would entail. He was thorough in his assessment and thorough in his proposal.

The workers who installed the EZ Breathe called a day ahead and showed up on the day and time they had said. They installed the unit, cleaned up and explained the operation. Everything was clean and neat.

The company called 2 days before the main job was to start. They came at the scheduled time and day. The foreman explained the work they would perform (a review of what the salesman had said) and approximately how long it would take. These workers were really motivated. They took care to cover everything inside with plastic sheeting and covered the ground outside as well to make dirt recovery easier.

At each step of the process, the foreman showed what was being done. He checked several times to make sure everything was agreeable with us. One surprising thing was the use of dye in the downspout drain system to check for problems. The dye showed up in the basement trench. After digging outside, I found the problem in a cracked fitting on the downspout drain. After repairing this, the foreman said that the outside drain could be routed into this drain system. I felt this cracked fitting was the main source of the basement water, but was glad that the workers were so thorough in assessing the problem. I’m certain this will make the whole drain system work better.

The clean up inside and outside was very good. The job looks good and we feel better that the work is guaranteed. The crew was excellent. I hope the crew gets bonuses for their hard work and workmanship.

Paul & Joan P.
Magadore, Ohio

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing,

Please accept this letter as a huge ‘thank you’ for the wonderful job your company did at my home. I was extremely pleased with the crew that performed this job. The crew was neat, on time, and very knowledgeable. They explained each stage of the work they performed and kept a comfortable environment for my family while executing such a huge scope of work. Again, I am completely satisfied with the job your company and your crew provided for my family. I would recommend your services in the future, without hesitation, to anyone! Thanks!

Regards,
V.A.

www.OhioStateWaterproofing.com
800-800-9818

Ohio State Waterproofing Customer Thank You Letter

Ohio State Waterproofing,

Although the transition from the sales pitch to what could actually be accomplished was less than desirable, the foreman and his crew impressed me with their diligence and work ethic. They were able to successfully complete multiple tasks with favorable results despite what appeared, in my opinion, to be a deadline. The foreman appears to be a sturdy working supervisor with ability to improvise, overcome and adapt to unforeseen circumstances. He and his crew are an asset Ohio State Waterproofing.

Respectfully Yours,
T.K.

www.OhioStateWaterproofing.com
800-800-9818