Monday, September 7, 2009

Ohio State Waterproofing Customer Thank You Letter

Dear Ohio State Waterproofing,

Your foreman and his crew have taken a nasty, noisy and dirty job and made it more than bearable. First of all, the foreman sat down with me to make sure I understood our contract. Then he explained the steps they would take to complete the job.
All the surfaces the men were walking on were covered with plastic and taped down securely. All furniture and appliances in the basement were shielded from dust with plastic sheets as well.

The first day was quite busy, with some men working outside and some in the basement using a jackhammer. Never did I feel pressured or uncomfortable. There were at least 6 to 8 men working all day and aside from the jackhammer, there was no intrusive noise.

The foreman kept me apprised of all the progress they were making and showed me the various processes used to complete the system.
At the end of the first day, the floors were swept of tracked in mud and things were tidied as much as possible. Outside, displaced soil was neatly placed back into its bed.

This could have felt like a hostile invasion, but the foreman and his crew made it a benign, unobtrusive experience. Ohio State Waterproofing is fortunate to have men of such high caliber in its employ.

Sincerely,

A. D.

http://www.ohiostatewaterproofing.com/
330-467-1055